UPON ARRIVAL AT YUZU SALON
Your appointment time is important to us at YUZU Hair. We kindly ask that you arrive on time for your appointment. We understand that unforeseen circumstances may cause delays, so please notify us as soon as possible if you are running late. While we do our best to accommodate late arrivals, there may be instances where your service time is shortened or your appointment needs to be rescheduled.
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SKIN PATCH TEST
We request that all new clients, make arrangements to visit for a skin patch test if possible. You do not need an appointment to do so. Simply pop in, and we will carry out a skin patch test for you. If you do not complete your skin patch test within the required timeframe of 48HRS, you will be asked to sign a colour consent form. Skin patch tests must be carried out every 6 months.
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CANCELLATION AND RESCHEDULING POLICY
Our salon enforces a strict 48 working hour cancellation and rescheduling policy. If you cancel or reschedule your appointment before this time frame, your deposit is fully refundable or transferable. (Please note that we are closed on Sundays and Mondays, so cancellations for Tuesday appointments must be made by the end of Thursday.) Failure to provide the minimum 48 working hour notice will result in forfeiture of your deposit if one was taken, as it compensates our stylists for their time. A new deposit will be required for rescheduling your appointment. If you are unable to reach us by phone, please send an email confirmation for cancellations or rescheduling requests. Voicemails or texts to the salon's landline will not be accepted for appointment changes. Thank you for your understanding and cooperation.
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REDO’S/ REFUNDS
Here at YUZU, our aim is to make sure every client is completely satisfied with their services. If you’re unsatisfied with the service received, please read the following policies related to refunds and redo’s.
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Redo Policy
If you are not satisfied with the work done, we offer a complimentary redo of the service within 2 weeks of the initial services. We do not offer redo’s for services rendered beyond this 2-week period. Please note, the stylist will determine what needs to be done to rectify their work and most of the time, a complete redo of all the services provided on your initial appointment are not necessary. Please understand that a redo is not a full refund but a modification of the service, like adjusting the tone of hair colour, trimming more off a haircut.
 
 
Refund Policy
Refunds are not given for services provided. In the case of a service issue, we encourage clients to return to the salon for us to assess and rectify the problem with a redo, as mentioned above. However, if there is strong evidence of a significant issue caused by the service received, a refund may be considered at the discretion of the management. If you do not want to come back to the salon after your claim of dissatisfaction of services, unfortunately we cannot refund at all.
 
 
Product Refunds
We do not offer refunds nor exchanges on products, for health and safety reasons.


Thank you for choosing YUZU for your beauty and grooming needs. We strive to provide excellent service and want to ensure that every client
leaves feeling happy and satisfied. If you have any questions or concerns about our policies, please don’t hesitate to contact us.